Crisis management is the application of strategies designed to help an organization deal with a sudden and significant negative event.
A crisis can occur as a result of an unpredictable event or as an unforeseeable consequence of some event that had been considered a potential risk. In either case, crises almost invariably require that decisions be made quickly to limit damage to the organization. For that reason, one of the first actions in crisis management planning is to identify an individual to serve as crisis manager.
Crisis Management and Leadership features:
1) Crisis Management Key Issues
2) Crisis Leadership and Crisis Communication
3) A Leadership Challenge
4) Crisis Communication Plan
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危机管理是旨在帮助企业应对突然而显著负面事件策略的应用。
危机可能发生的不可预测事件的结果或已被认为是潜在的一些风险事件的不可预见的后果。在这两种情况下,危机几乎总是需要决定迅速采取措施限制对组织的损伤。出于这个原因,在危机管理计划第一个行动之一是识别个人身份,作为危机管理者。
危机管理和领导力的特点:
1)危机管理的关键问题
2)危机领导与危机传播
3)领导力挑战
4)危机传播计划
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